On-Site Service EngineerReport to: Service Team LeaderDirect reports: NA職位：駐廠服務工程師匯報對象：服務主管下屬：無MissionYour mission is to maximize the customer satisf**** on service quality and capability with providing professional onsite service and consultancy while promote service products to generate service NIS.您的使命是通過提供專業的現場服務和咨詢，最大限度地提高客戶對服務質量和能力的滿意度，同時推廣服務產品，創造服務銷售收入。Major ResponsibilitiesDuties and responsibilities include, but are not limited to:?Work independently for service contract work of Atlas Copco products?Clearly understand service contract scope and KPI?Continuous learning to upgrade self-competence according to business strategy and requirement.?Pass the annual competence certification.?Strong implementation based on service contract requirement.?KPI data collection and understanding.?Finish service documents according as Atlas Copco or customer’s standard?Onsite workshop management and lean suggestion implementation?Implement the ISO internal or external audit requirement.?Keep good communication with customer.?Collect customer request and feedback to sales or manager.?Provide Atlas Copco basic tool operation training to customer.?Quality issue claim and follow up to close.?Raise red flags when there is business and technical risks.?Be responsible for service tools / equipment management registered in own name.?Follow strictly on Safety, Healthy, Environment, Data security policy of Customer.?Follow The Way We Do Things & Code of Conduct ?Strictly follow the safety procedures and work instructions, be directly responsible for personal safety in workplace. Correctly wear Personal Protective Equipment. Actively participate safety training, self-learning and other activities. Report safety risks to prevent accident. ?Be ready to take up other tasks as assigned.任務職責包括但不限于:?獨立完成阿特拉斯·科普柯服務合同要求的服務工作?清楚了解服務合同的范圍和KPI?根據業務戰略和要求，不斷學習提升自身能力?通過年度能力認證?基于服務合同需求的強力執行?客戶現場相關KPI數據收集及理解?根據阿特拉斯·科普柯或客戶標準完成服務文件?現場車間管理及精益建議執行（維修站管理和精益方案的執行）?執行ISO內部或外部審核要求?與客戶保持良好的溝通?收集客戶的需求和反饋給銷售或經理?為客戶提供阿特拉斯·科普柯基本的工具操作培訓?質量問題上報、跟進及關閉?當存在商業和技術風險時，發出警告信號?負責管理登記于自己名下的服務用工具/設備?嚴格遵守客戶的安全、健康、環境和數據安全政策?遵守＜我們做事的方法＞和＜行為準則＞?嚴格遵守安全規程和作業指導書，對工作場所的人身安全直接負責；正確穿戴個人防護用品；積極參加安全培訓、自學等活動；報告安全隱患，防止事故發生?做好準備接受分配的其他任務Education & Experience?Graduate from technical school or above, prefer major in Mechanical, Electrical Engineering, Automation, Software?At least 1 years’ experience in aftermarket service of industry productKnowledge & Skills?Mechanical, electronic and electrical knowledge?PLC, Fieldbus and Ethernet knowledge are considered as the advantages. ?Good PC and MS office skills?Good communication skills?Basic English knowledgePersonality & Behavior Traits?Customer oriented?Result-oriented?Self-motivation and independence?Active growth mindset?Collaboration?Quick learner?Urgency awareness教育和經驗要求：?中專或技校以上學歷，機械、電氣、自動化、軟件專業優先?1年以上工業產品售后服務經驗知識技能：?機械、電子、電氣知識?有PLC、現場總線和以太網知識的優先考慮?熟練使用計算機和辦公軟件?良好的溝通能力?基本的英語知識性格和行為特質：?以客戶為中心?結果導向?自我激勵和獨立?積極成長性思維?團隊合作?快速學習者?緊急意識

阿特拉斯·科普柯是可持續生產力解決方案提供商。 集團為客戶提供創新的壓縮機、真空解決方案和空氣處理系統、動力工具和裝配系統。阿特拉斯·科普柯專注于開發具備生產力、能效、安全性和人體工程學特點的產品與服務。公司成立于 1873 年，總部位于瑞典斯德哥爾摩，業務范圍遍及全球 180 多個國家/地區。2022 年，阿特拉斯·科普柯收入為 1410 億瑞典克朗（130 億歐元），員工人數接近49000 名。