職位描述
Job De****ion:PURPOSE:? The Property Systems Technical Engineer assume responsibility within our Support team.? In the Support role as Property Systems Technical Engineer will communicate with various teams to deliver the required tasks towards Property Systems implementation and operation. Those includeincident management tasks and ITIL best practices for Property Systems Technical Engineers allocated to support and project specific tasks.? They acquire knowledge from all available channels and share with colleagues in order to improve the knowledge level of the Property Systems team.? They are self-driven, motivated and quick-learners in Property System and automation field.TEAM AND OFFICE STRUCTURE:? They work remotely and will be available for possible onsite visits up to 4 times a year.? Report to the managers of support or projects depending on their assigned role.? Candidate is expected to put in approximately 40 hours per week.? Occasional overtime is expected if “crunch time” requires it.? Occasional late-night hours may be required when supervising off-hours **** items.POSITION RESPONSIBILITIES:DELIVERABLES:? Support new technologies and the roll-out of new products and systems in coordination with other teams.? Provide technical guidance on operational issues affecting Opera Property Systems.? Maintain channels of communication with the related application technicians to ensure successful and efficient production changes.? Coordinate communication with the third-party technical vendors and internal teams for planned events, outages, etc.? Acquire oversight for the Opera Property Systems project tasks including planning, implementation, monitoring, maintenance and diagnostics.? Participate in the development and implementation of related systems that require communication to/from our hosted application.? Coordinate all modifications and changes to Hyatt’s property systems with the technical team and carry out the changes as agreed upon the reviewed solution.? Performs trend analysis on monitoring alarms, incident reports and service ticket to resolve identified issues.? Provides on-call or after-hours technical support for the group.EXPERIENCE AND QUALIFICATIONS:? Oracle Opera installation experience is highly preferred.? 5 Years Windows Administrator Experience.? 1-2 Years Network experience (F5, VIP theory, DNS, Certificates)? 1-2 Years working with virtual environments (VSphere)? 1-2 Years working with ****ing or automation platforms (PowerShell, Ansible, Etc.)PREFERRED SKILLS:WORKING KNOWLEDGE OF THE FOLLOWING TOOLSETS IS PREFERRED:MAIN APPLICATION:? Oracle Opera Property Systems and its dedicated interfaces.DATABASE:? Oracle DB, RAC and SCAN (11g,12c,19c)WORKING KNOWLEDGE OF THE FOLLOWING APPLICATIONS/PLATFORMS:? VMWare (Vpshere)? SQL Developer (Connection strings, building queries, running ****s, analysis)SKILLS NEEDED TO PERFORM THIS JOB:? Experience in Oracle hospitality property management systems? Experience in Opera PMS installation and troubleshooting? Experience in Opera interface implementationADDITIONAL COMMENTS AND REQUIREMENTS:? Must be able to educate, train or mentor other members within the team with internal tools and skill sets.? Must be able to work in a multicultural environment.? Hotel / Hospitality operations experience preferred.EDUCATION:? University Degree in Information Systems or Information Technology.? Or, university degree in hospitality with technical **** in hospitality systems.
企業(yè)介紹
億帆環(huán)球科技(濟南)有限公司成立于2003年08月29日,主要經(jīng)營范圍為開發(fā)、制造計算機軟硬件,系統(tǒng)集成,提供產(chǎn)品的技術咨詢服務等。